I need to return or exchange an order

Ryan Schortmann

Last Update 3 years ago

Product Specific Details:


  • Customized Products: If you order a custom-printed item, please note it is NOT ELIGIBLE for cancellation, return, or exchange.
  • Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping and restocking fee). Any returns accepted must be within 30 days of date of purchase, be unused, and in an unopened new box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.


Damaged Products (Including Customized Products)


All products are subject to strict quality assurance and packed with care before leaving our warehouse. There is still the possibility that something could happen during the shipping process. Please inspect your products upon receipt. If they are damaged in any way during outbound shipping, please contact us at displaypros.net.


How to Return or Exchange:


Download our Return & Exchange form, fill it out, and include it with your return shipment back to us. Click here for the form. If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price). We ask that you are responsible for all shipping & tracking costs for returns & exchanges. DO NOT SEND ANY RETURN PACKAGES BEFORE RECEIVING RMA APPROVAL AND INSTRUCTIONS FROM CUSTOMER SERVICE.


PRODUCT WARRANTY


Display Pros warrants its products for 90 DAYS from the date of purchase against defects in workmanship or materials unless otherwise noted on the product page. Display fabric is warranted for ONE YEAR from the date of purchase for any defects in workmanship or materials. The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or acts of God. If we replace a product for you, the replacement assumes the remaining warranty of the original product. We believe in our products and empathize that accidents happen. That’s why we have our EMERGENCY REPLACEMENT program that offers you a 20% discount on replacing accidentally damaged graphic fabric.


QUESTIONS & CONCERNS


For questions, and before you ship any return items, please contact Customer Support at: customersupport@displaypros.net.

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